In this article, you’ll learn about blacklist and how they affect the work you do in SmartSender.
A Blacklist is a list of phone numbers blocked by SmartSender to protect your account from continuous sending messages to invalid contacts. When you want to send a new SMS campaign, SmartSender will automatically exclude “Blacklisted” contacts.
How to add a number to the Blacklist:
- Navigate to Phone Blacklist page (Menu -> Settings -> Phone Blacklist)
- Click the “Add to suppression list” button
- Copy/Paste phone numbers manually (separated by a new line) and click “Import”
Import phone numbers to Blacklist:
- 1. Navigate to Phone Blacklist page (Menu -> Settings -> Phone Blacklist)
- Click the “Add to suppression list” button
- Browse your import file
- IMPORTANT: The file should be in CSV format with comma separated data. Download a sample file here.
- Click “Import” button
To remove a phone number from Blacklist:
- Navigate to Phone Blacklist page (Menu -> Settings -> Phone Blacklist)
- Find the phone number using the search form
- Select the contacts you want to remove from the Blacklist and click “Remove selected” button