You can sift through the delivery logs and evaluate message delivery using SmartSender’s SMS Log.
These reports will help you track status delivery messages, see the content of the messages, as well as resend them.
To start work with SMS Log – follow the steps below:
- Navigate to the Messages Log page (Menu->Analytics->Messages Log).
- Go to the “SMS” tab.
- Set the filters. Click here to see the details.
Domain The domain name from which the SMS message was sent. If you have several domains in one account, you can filter the report for only one specific domain. Contact Type in the identifier of the contact you want to investigate. phoneNumber The phone number of the contact, which you want to investigate. userId The contact identity number is taken from a system outside of the SmartSender.io platform (from the customer’s platform).
Allows you to generate the report based on up to 5 items of the selected categories. You can search for necessary items by name and by ID in the placeholder of the “Origin” filter.
Campaigns Is a sequence of bulk-sending newsletters and promo SMSes to your audience. Automations An automated route that consists of different interactions a contact will trigger as they move through it, carving out their unique path. A/B Tests Sending up to three different variants of the same SMS Campaign to a group of contacts with the subsequent analyzing and comparing which one performs better. Tags Created labels by you. They help in aggregated reports generating based on the criteria you prefer.
IMPORTANTThe search is carried out only by registered tags.
Date range Select the specific period to generate a report only with data from defined dates.
- Press the “Search” button.
- Press the “Create Export Task” button to download all data from the statistics overview table in XLSX or PDF formats on your device.
NOTEThe data in the exported message logs file are generated according to the time zone of the account.
- The statistics overview table displays the following parameters
Status New Status means that the SMS is still not sent. Delivered The message was delivered to a recipient. Failed The message couldn’t be successfully delivered to the addressee.
A “Failed” status means that your SMS was queued by our systems but failed to deliver to the operator. This includes cases when SmartSender.io successfully delivered the SMS to the operator, but the operator still failed to deliver your message to the recipient.
Reject The message was rejected by the network operator. Possible reasons:
- The phone number is on the blacklist.
- The filtering of messages is related to the regulations in the recipient country.
- The content of your message was identified as spam.
- If you would like to send links, check if sending URLs (links) is allowed.
- Your sender ID was not accepted.
- Incorrect encoding.
- The message is too large.
Queued The message was sent out but we still wait for the final status from the mobile operator. Receiving the final status can take some time. Undelivered Invalid MSISDN – international mobile network subscriber number, i.e. invalid phone number. If the status is undelivered – phone numbers are placed on the blacklist. Template The title of the SMS you sent. The sending time and date according to the account’s time zone are also presented. From name From name The provided name that is displayed on the recipient’s device. To The email address of the recipient if any. phoneNumber The phone number of the recipient. userId The userId of the recipient if any. Clicks Clicks tracking allows you to see whether contacts clicked the link in your Campaign. Here you can see which contacts clicked the link and how many times it has been clicked. Like opens tracking, it can help measure the subscriber’s engagement.
- Press the “SMS preview” button to check how the Template was displayed on the recipient’s device.
- Press the “Info” button to get acquainted with the sending details
Parameter Description Message ID The unique identifier of the sent message. Status It shows the delivery status of the message: delivered, undelivered, rejected, failed, queued, or new. Message type It shows the communication type of the sent message:
- API method: Send
- API method: Send Triggered
- System notification
Template The name of the Template along with its ID. Automation The name of the Workflow along with its ID. Variant The name of the Template that undergoes A/B Testing (Test variant). And if the sent message was previously determined as a Winner, its status will be displayed. Campaign The name of the Campaign along with its ID. Iteration The replay sequence number of the campaign. Resend The date and time of the duplicated message sending are also displayed in the details of the original message. If one or more of the message recipients tell you that they didn’t receive a message that you had sent, or you believe they missed an important message from you, you can use the Resend button. Using the resend tool makes the new message appear the same as the original sent message.
NOTEThis option disappears after the message was resent for both: the original message and the duplicate.
From name The provided name that is displayed on your recipient’s device. Tags Tags are labels you create to bring your own reporting structure into SmartSender.io and get aggregated reports based on criteria only you know. Tags are highly customizable, so you can create and assign them as you see them. The following tags can be displayed:
- Custom tags.
- The name of the Workflow.
- API tags (if such tags were specified in the request body).
- If the contact is in the Default Contact List – his identifiers are clickable. Click the identifier and you will be directed to the contact’s profile.