Web Push Log

You can sift through the Web Push Notification Logs and evaluate message delivery and user reaction using SmartSender’s Web Push Log.

These reports will help you track the delivery status of notifications, see the content of the messages, as well as resend it in case of need.

To start work with Web Push Log – follow the steps below:

1. Navigate to the Messages Log page (Menu->Analytics->Messages Log).
2. Go to the “WebPush” tab.
3. Set the filters. Click here to see the details.

   Domain
   The domain name from which the WebPush message was sent. If you have several domains in one account, you can filter the report for only one specific domain.
   Contact
   Type in the identifier of the contact you want to investigate.
   email	An email address of the contact, which you want to investigate.
   phoneNumber	The phone number of the contact, which you want to investigate.
   userId	The contact identity number is taken from a system outside of the SmartSender.io platform (from the customer’s platform).
   Origin Allows you to generate the report based on up to 5 items of the selected categories. You can search for necessary items by name and by ID in the placeholder of the “Origin” filter.
   Campaigns	Is a sequence of bulk-sending newsletters and promo messages to your audience.
   Automations	An automated route that consists of different interactions a contact will trigger as they move through it, carving out their unique path.
   A/B tests	Sending up to three different variants of the same WebPush Campaign to a group of contacts with the subsequent analyzing and comparing which one performs better.
   Tags	Created labels by you. They help in aggregated reports generating based on the criteria you prefer. IMPORTANT The search is carried out only by registered tags.
   Date range
   Select the specific period to generate a report only with data from defined dates.

4. Press the “Search” button.
5. Press the “Create Export Task” button to download all data from the statistics overview table in XLSX or PDF formats on your device.
   • NOTE The data in the exported message logs file are generated according to the time zone of the account.
6. The statistics overview table displays the following parameters

   Status
   New	Status means that the message is queued/still not sent.
   Delivered	The message was delivered to a recipient.
   Undelivered	The Push notification wasn’t delivered, invalid token.
   Expired	The Push notification wasn’t shown due to TTL (Time to live).
   Template
   The title of the WebPush message you sent. The sending time and date according to the account’s time zone are also presented.
   To
   email	The email address of the recipient.
   phoneNumber	The phone number of the recipient.
   userId	The userId of the recipient.
   Opens
   Opens tracking allows you to determine whether your contacts have opened the messages you send. Here, you can see how many contacts opened your message on a specific date, and the total number of opens you received. Opens tracking can help measure the subscriber’s engagement.
   Clicks
   Clicks tracking allows you to see whether contacts clicked the link in your Campaign. Here you can see which contacts clicked the link and how many times it has been clicked. Like opens tracking, it can help measure the subscriber’s engagement.
   Dismissed
   The recipient dismissed the permission to get Web Push notifications.

7. Press the “WebPush preview” button to check how the Template was displayed in the contact’s browser. Switch between tabs to check how your Template was displayed on both: Windows and Mac OSes for Chrome and Firefox browsers.
8. Press the “Info” button to get acquainted with the sending details

   Parameter	Description
   Message ID	The unique identifier of the sent message.
   Status	It shows the delivery status of the message: delivered, undelivered, expired, or new.
   Template	The name of the Template along with its ID.
   Automation	The name of the Workflow along with its ID.
   A/B test	The name of the A/B test along with its ID.
   Variant	The name of the Template that undergoes A/B Testing (Test variant). And if the sent message was previously determined as a Winner, its status will be displayed.
   Campaign	The name of the Campaign along with its ID.
   Iteration	The replay sequence number of the campaign.
   Tags	Tags are labels you create to bring your own reporting structure into SmartSender.io and get aggregated reports based on criteria only you know. Tags are highly customizable, so you can create and assign them as you see them.The following tags can be displayed: Custom tags. The name of the Workflow. API tags (if such tags were specified in the request body). The tag that appears after the message is sent using the “Preview send test” option for testing purposes. (testWeb Push).

9. If the contact is in the Default Contact List – his identifiers are clickable. Click the identifier and you will be directed to the contact’s profile.