Send SMS and Email for appointment reminders

Preview the Workflow

Author:

Susanna Hayrapetyan

Categories:

Agency & Consulting
Small Business
Healthcare
Fitness & Nutrition
General

Tools:

sms
email

Publication date:

2022-05-11

Plan:

Free

Description:

Life is increasingly busy, so it’s no surprise that 75% of missed appointments are due to forgetfulness - easily remedied with an easy and effective reminder.

Healthcare clinics

Clinics have seen up to 50% reduction in no shows when an appointment reminder message is sent. Ensure out-patient follow-ups are sent and specialist appointments are scheduled months in advance.

Hair and beauty salons

Keep your salon full by reminding your customers about their upcoming bookings. Save your time by easily rescheduling from your mobile phone if they ask for a change.

Gyms and fitness

Set a schedule with your clients so they never forget an appointment. Send text messages to remind them to visit the gym and how to book trainers or classes.

Professional services

Ensure your clients are reminded of important meetings with a reminder service. Send them information they need to plan for or bring, such as certificates and documents.

Implementation: 

  1. Create a date  and time variables for the contacts with scheduled appointments. 
  2. Create a segment for the contacts whose appointment is in 2 days. The contact will be automatically added to the segment a day before his/her appointment 
  3. Send a reminder sms and email as soon as the contact is added to the segment (2 days before the appointment. This will give them enough time to reschedule or cancel the appointment).