• Features
  • API Docs
  • Help Center
  • Log in
  • Sign Up
  • Features
  • API Docs
  • Help Center
  • Log in
  • Sign Up

Subscribe/Unsubscribe a User

375 views September 24, 2018 0

To receive messages, your users should be subscribed to the newsletter in your contact list, otherwise they will be ignored during bulk campaigns and by automations.
There are several options of how you can Subscribe/unsubscribe a user.

You can subscribe contact in admin panel.

  1. Select a contact
  2. Pick a “Subscribe” option from the drop-down menu
    • Activate/Deactivate contact
    • Subscribe/Unsubscribe Email
    • Subscribe/Unsubscribe SMS
    • Subscribe/Unsubscribe desktop Web Push
      Important: The notifications are visible only on desktop devices in the browser. The contact must give a permission to receive notifications. If the contact declined receiving the notifications,  you will see a cross in front of the contact’s name.
    • Subscribe/Unsubscribe mobile Web Push
      Important:  The notifications are visible on mobile devices. The contact must give a permission to receive notifications. If the contact declined receiving the notifications,  you will see a cross in front of the contact’s name.
  3. Confirm the action.
  4. Add value “1” to the contacts you want to subscribe and value “0” to the ones you want to unsubscribe
  5. Select the file to import
  6. Click save.

Subscribe several contacts at a time by importing a CSV file

  1. Select a Contact List
  2. Click add contacts
  3. Add a header in your import file
    • active – specifies if the user is activated/deactivated in the contact list.
    • emailSubscribe – specifies whether the user is subscribed or unsubscribed to the Email Channel
    • smsSubscribe – specifies whether the user is subscribed or unsubscribed to SMS Channel
    • desktopWebPush – specifies whether the user is subscribed or unsubscribed to Web Push Channel (desktop)
    • mobileWebPush – specifies whether the user is subscribed or unsubscribed to Web Push Channel (mobile)
  4. Add value “1” to the contacts you want to subscribe and value “0” to the ones you want to unsubscribe
  5. Select the file to import
  6. Click save.

Important: Only CSV format files are allowed for importing.

To manage the contact status via API, please consider our documentation.

API documentation
Similar posting
  • The “contactScore” variable in the Lead Scoring
  • How to hide or display variables in a contact list
  • What is E.164 ?
  • Contact Profile
  • Contact List Management
  • Export Contact List
Company
  • About us
  • Team
  • YouTube
  • Facebook
  • Google Business
Legal
  • Terms of Use
  • Privacy Policy
  • Anti-Spam Policy
  • Cookie Statement
Resources
  • Api Documentation
  • FAQ
  • Knowledge Base
  • SmartSender Blog
  • Marketplace

We use cookies to make SmartSender’s website a better place. Cookies help to provide a more personalized experience for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).

got it